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Cancellation and ‘No Show’ Policy

Happy Dots has a strict cancellation and ‘no show’ Policy. Your appointment time is a contract for exclusive use of the therapist’s time. Late cancellation and ‘no show’ fees are enforced to help cover the time your therapist has dedicated for your child’s appointment and session preparation.

PLEASE NOTE: Late cancellation and ‘no show’ fees CANNOT be billed to your Health Fund or Medicare.

To avoid paying a cancellation fee you will need to advise us as soon as possible to cancel or reschedule your child’s session appointment. You can contact us on Ph. 4959 8920 or email us at [email protected]

A cancellation fee will be charged when your appointment is:
• Cancelled less than 48 hours prior to your scheduled appointment via email, phone or SMS. (Business hours 8.30am-5pm Mon-Fri)
• You cancel on the day of your scheduled appointment session via email, phone or SMS or • You miss your appointment without notifying Happy Dots.

This cancellation fee will be charged regardless of the reason. This fee will be included on your next scheduled follow up appointment with your therapist.

All future appointments will be cancelled until all amounts owing are PAID IN FULL.

The occurrence of 3 consecutive issuing of late cancellation fees will result in the discontinuation of your therapy. The occurrence of 3 consecutive cancelling/rescheduling appointments will result in you losing your preferred allocated timeslot.

Happy Dots reserves the right to cancel or reschedule an appointment if there are reasons for concern related to the therapist or child. Happy Dots bears no responsibility for any costs or loss of income that may be incurred. Happy Dots makes every effort to deliver scheduled appointments and provide you the earliest possible notice to any changes to your appointments.

Parent/Guardian Consent Form


 


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